Vencam Auto Repair

Called around to numerous shops for an issue I was having with my vehicle. No one could get me in till at least after the weekend. Jack made time to get me in the same day at the end of his work day to look at it, then fixed it in the matter of minutes. Best customer service I’ve ever received from an auto shop. Not going anywhere else!

My daughter was in town a few weeks ago for a week from Richmond, my wife and her were smelling fuel or oil burning. After calling several other service providers she called Vencam. They were very nice, explained no openings for week. After she explained the issue he said bring it in so I can look at it but no guarantee we can fit in in to fix. She brought it in, they got to it that afternoon and found a fuel hose that was leaking, not wanting her driving a car with a fuel hose leaking he ordered the hose and repaired the car the next day. As it turned out it was not the correct hose in the first place, it was a standard fuel hose not for a pressurized fuel injection system! I went with her …

Vencam Auto is amazing. I’ve had regular state inspections done there for years and they never try to oversell anything that isn’t absolutely necessary. I recently had to get new brakes (because they would’ve failed the inspection) and was also told other things that COULD be fixed but weren’t necessary immediately. Not only was I given a detailed listed through a link with accompanying pictures, I was also given a call and we went through each item and talked about whether it could wait or not. Super professional and great service, and even offered to stay a bit past closing if it would help me get my car back the same day. Car Parts and labor can be expensive but I’ve always felt they’ve b…

Excellent service and customer care! The team at this business truly understands how to build lasting customer relationships. They take the time to clearly and enthusiastically explain the work needed and are happy to help plan it out over time to suit your schedule and budget. Although I brought in an incorrect part, they were incredibly understanding, did not charge me for the visit, and offered to assist once I have the correct part. That level of professionalism and commitment to service is rare and greatly appreciated.

I'm new to the area and hadn't found a mechanic (prefer small shops) so when Vencam came highly recommended to me, I had to check it out. My brakes were going out and I was worried about the cost as moving isn't cheap. Thankfully, they got me an estimate fast and did awesome work. They also gave me a sheet that lists mileage vs work that needs to be done at that mileage so I feel a lot more at peace with having the price and the list of what I'll need done next. Customer service was top tier, waiting room is nice and my issue was fixed quick. They can definitely get busy though so I recommend making an appointment as soon as you can. I will be using this shop as my go to …