Protime Automotive

This was my first ( but certainly not the last ) time bringing a vehicle in for service with Protime; I was referred to them by a friend who's a longtime diesel mechanic. The service was beyond good, it was exceptional. I needed a rack & pinion wheel bushing replaced; they replaced BOTH bushings cheaper than three other quotes for just a single bushing. In the course of cleaning and adjusting my rear brakes, their technician found a very hard-to-spot issue that could have been catastrophic. Then, they came up with a simple solution to the problem that got me back on the road. Their State Inspection was thorough but not picky. They found one very minor issue that they came up with a …

Great service in a reasonable time frame. I needed an annual inspection and potentially new tires. The employees were able to clearly understand needs. When updates were necessary such as choosing new tires, i was able to get information from that allowed me to make an educated decision. Work was performed promptly and had no issues. I intend to bring my cars here again :).

Had timing belt replaced on Monday. It is now Saturday. So far so good. I will definitely update this if anything changes. Everyone was very nice in there. The lady behind the desk, in my opinion went above and beyond. She gave me a ride home. So far my car is running great. The mechanic did a great job. I love the fact that they put a three year guarantee on their work. Thank you to all. Linda The lady with the 2009 Hyundai Elantra with 31,000 miles on it.

I had the pleasure of being towed to Protime Automotive this past week. Every one of the staff that I met was professional and very knowledgeable in auto repair. They researched the problem with my car, ordered the part and set out to replace the computer part in my car. It turned out that the wrong part was sent to us. Protime Automotive reordered the correct computer part for overnight delivery and again went to work installing and programming it. The staff contacted me often w/ updates. They also very generously offered me a loaner car until repair was completed. This loaner was a brand new Honda H-RV (?). It was immaculate and a dream car loaner. Always polite and professional, …

I have been taking my (3) vehicles to Protime Automotive for a few years now, ever since I left my previous service location due to the poor customer service. I am very pleased to say that Protime has always gone above and beyond what I would consider to be good customer service. They always greet me with a smile, they are always on time and they always do a great job. I fully trust their recommendations for service and appreciate that they do not try to pressure me into doing things that are not needed. I am a Protime customer for life!