AAA Virginia Beach Car Care Center

Received an email for AC $39.95 Called to make an appointment. was told first come first serve. Suggested to leave the vehicle Wasn’t possible I didnt have a ride. Came in 8:00 am Ask how long of a wait Was told late afternoon possibly tomorrow. Vicious circle. Do not recommend waisting your gas.

DO NOT GO HERE FOR INSPECTION. April/May 2025 - There is a new inspector/or policy here and it goes way too far. You are 100% guaranteed to fail inspection. My truck failed inspection in April 2025 for a host of issues. I went in and met with AAA and the inspection State Trooper and looked at it on the rack. The State Trooper agreed 2 issues were not fails. Today I took my daughters car in. It also failed on a host of issues including the turn signals were the wrong color! They are OEM! They also found major and expensive issues. I'm not sure if I want another State Trooper meeting or just take it somewhere else to be inspected. DO NOT GO HERE.

This place is a rip off!! Took my car in for inspection and check AC. They came back and said my right headlight was not installed properly. They want $120 to fix it And they said my refrigerant was low and wanted $500 to add. And she said they put a failed sticker on it. So I paid for inspection and left. Checked sticker and it was not failed. So off I went. I guess they saw a woman come in and $$$$ lit up. Beware is all I can say😔

WARNING: this place does not honor their 7-year battery warranty even after just under 2 years. Our 22-month old battery failed to start the car after 10 days (in COLD weather) after having not been driven. Their computer said the battery passed the required minimum threshold. Kendra said they were willing to go to arbitration if we wanted.

Got my oil changed last week. Over the weekend, I noticed oil leaking from my vehicle. I took it to a different auto center today to see what the issue was, and was told my drain plug was not put back in correctly resulting in the leak. To confirm the leak was only coming from the drain plug, they had to drain all my oil costing me $84 for a fresh oil change. Won't be bringing my vehicle back here for service despite being a AAA member.